6 Signs You Should Hire a Water Restoration Company

 
 
 
 
 
 
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Mai Green 
 
 
 
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We had an incredible experience with PNW Restoration after discovering water damage in our home. They were incredibly responsive, arriving at our house within a few short hours. As it was our first time dealing with a flood, we were grateful for their thorough approach. Bryan Becker, the Project Manager, and Nick Peterson, the Lead Water Technician, took the time to walk us through the damage and explain their plan to fix it. Throughout the entire process, they clearly communicated every step, ensuring we understood everything. Their daily check-ins were reassuring, and their over-communication, kept us informed and at ease. They even provided invaluable support during the frustrating insurance claim process. We highly recommend PNW Restoration for their professionalism, responsiveness, and excellent customer service. Thank you, Bryan and Nick, for making a stressful situation much more manageable!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Tom Giamario 
 
 
 
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Fast  and comprehensive mitigation response. Jakeb is caring and responsive. Kylie and Nick  doing the work were professional and friendly while working hard. Restoration has  been a little more difficult with scheduling and less than reliable subcontractors.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Jennifer Humphrey 
 
 
 
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A recent small leak in a bathroom pipe has turned into a major restoration project. We were referred to PNW Restoration and I am so glad we were. Jakeb Shelton the project manager contacted us immediately and answered all our questions (we are novices) about what to expect from our insurance company and the project. He is handling contact with the insurance adjuster, saving us a multitude of headaches. Every one of the PNW employees who have worked on the demolition phase of our project (Kylie, Nick, Wade, Brett and all the others whose names I can't recall) have been polite, accommodating and unbelievably hard workers. Every question we have asked, no matter how minor, has been answered immediately and satisfactorily. The project continues into the rebuild phase and I am confident the employees we will work with in the future will be just as great. I cannot recommend PNW Restoration more highly. Awesome, awesome customer service, too!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Tim Hoth 
 
 
 
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Jake was the project manager and helped take care of a sewer line issue I was having. Brett, Kylie, and Noe came and did a tremendous job making sure all of my furniture and hardwood flooring was covered and took care of doing new vapor barrier and insulation and water cleanup under my house with little room to work in. They were flexible on timing and made sure cleanup was done well!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Jen Jen 
 
 
 
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Based on my tenants’ experience with PNW, the company performed quality work and the staff are thoughtful about the tenants’ needs. I am sincerely grateful for this positive feedback.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Steve Nielsen 
 
 
 
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Bryan at PNW has been terrific in our repair of our house. Excellent service and responsive. Recommend very highly.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Josie Wolf 
 
 
 
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Thank you, PNW for being available on short notice next day bases. We really appreciate you coming out to our location.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Johanna Hastay 
 
 
 
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PNW Restoration came to my rescue after a water damage event required the removal and demolition of my entire kitchen down to the subfloor. Jake was my remediation project manager and his team, especially Wade, Brett, and Matthew were amazing! Everyone has been extremely responsive, helpful, tidy, fun, and supportive during a very stressful time, all while helping me with my insurance company. They are a great company and willing to go above and beyond. They’ve provided all the guidance and care that you could ask for and I look forward to working with them to get the kitchen back up and running.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Lindsay Prange 
 
 
 
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Had a great experience with Jake and Bryan from PNW Restoration! They were prompt and professional with scheduling and showed up exactly when they said they would. They got right to work and conducted a thorough inspection of our crawlspace, providing a detailed report of exactly how they could help mitigate our mold concerns. Highly recommended!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Christine McCulloch 
 
 
 
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We really appreciate the work that PNW team did when we had major water damage from our attic, 2 floors and the crawl space. They were all extremely professional, always gave me a call to make sure that someone would be home when they came, and they respected the house and space when they were in it. They also outsourced some stuff and made sure those teams also represented them well. In all, PNW team were genuinely wonderful people and made one of the hardest periods of our life, manageable.