Water Damage Restoration

Water Restoration Company Insights: Best Practices Revealed

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One of the top best practices of a water restoration company technician is understanding that there are different types of water damage.

If you’re left with water damage, your first question will likely be how you should take care of it. While every aspect of water damage is important, some steps should take precedence. Fortunately, your water restoration company knows this. 

Below is a helpful guide to the services a water restoration company provides. It will also include your technician’s best practices so you know what to expect. 

What Does a Water Restoration Company Do? 

A water restoration company removes standing water from a premises. This is usually done after an unexpected flood, leak, or other type of water damage. 

In addition to removing standing water, a water restoration company also removes damaged items from the home. They will also disinfect the waterlogged areas and thoroughly dry them out. 

Portland Water Restoration Best Practices

Here’s an overview of the best practices used in water restoration: 

Shutting Off the Electricity to Your Home First

Before your water damage restoration appointment can begin, all the electricity to your home has to be turned off. 

If you have safety gear at home and it is safe to do so, you may try doing this yourself. However, if it is not safe, do not attempt this. Instead, call an electrician.  

Regardless of which method you choose, turning off electricity to the home is the first best practice of any water restoration service. 

See also  What Actually Happens During Water Damage Restoration

Assessing the Damage First

Another best practice is inspecting the damage first. Some cases of water damage are clear-cut. For example, a natural flood has no underlying cause. However, the same can’t be said for every type of water damage. 

For example, a burst pipe may be the result of old, worn-down plumbing. Or a leak in the attic could be the result of roof damage. Inspecting the root cause of water damage is important. Otherwise, any water restoration performed is the equivalent of putting on a band-aid. It will work, but only temporarily. 

Before any water damage repair and restoration is made, an inspection identifying the root cause must be performed. Then, the issue must be addressed. 

Understanding that There Are Different Categories of Water Damage

To the naked eye, water just looks like water. But did you know that there are actually three types of water damage? 

The water damage includes: 

  • Category 1: Clean water damage
  • Category 2: Gray water damage
  • Category 3: Black water damage

Clean water damage is the safest type of water damage. It’s usually when a bathtub overflows or a pipe bursts. Category 1 water doesn’t have any toxins that can harm your health. 

Category 2, on the other hand, does contain some toxins harmful to your health. Usually, this type of water damage is from overflowing toilets or washing machines. Category 2 water damage isn’t as severe, but it still poses a threat since it may contain human waste. 

See also  First Signs of Water Damage on Ceiling: What to Look For and How to Address It

The last type of water damage is black water damage, also known as Category 3 water. This is the most toxic type of water damage. It generally includes overflowing sewage lines and floods. 

Having someone come in and determine the type of water damage is crucial to outlining what to expect from the restoration process as a whole. This is because the remediation process varies based on the type of water damage you have. For example, items that suffer black water damage usually have to be discarded, whereas others may be able to be saved. 

Identifying Mold

Unfortunately, mold and water damage go hand in hand. So one of the best practices for your technician is to be able to recognize signs of mold growth. 

Mold can grow in as little as 24 hours after water exposure. As such, your home likely already has some minor mold growth. During your assessment and treatment, your tech will identify mold and treat it. This is why it’s beneficial to hire a water restoration company that also treats mold damage. 

Keep in mind that this isn’t an exhaustive list of best practices. However, they are a few of the most common. If you have water damage, don’t let it sit. The longer it sits, the worse the damage will get. Call PNW Restoration to schedule an appointment. 

See also  Is Damage Restoration the Same as Repair?

Looking for a Water Restoration Company in Portland? Contact PNW Restoration to Set Up an Appointment

Treating water damage shouldn’t be left up to chance. When you need help, look to a reputable water restoration company like PNW Restoration. 

Our team has years of experience treating all types of water damage. Call us today to schedule an appointment. We’ll help you get your home back to normal. PNW Restoration proudly serves Portland, West Linn, Aloha, and more. Call us at (971) 247-3381 to set up an appointment. In the event of a flood emergency, our team is available 24/7. 

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Mai Green profile picture
Mai Green
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We had an incredible experience with PNW Restoration after discovering water damage in our home. They were incredibly responsive, arriving at our house within a few short hours. As it was our first time dealing with a flood, we were grateful for their thorough approach. Bryan Becker, the Project Manager, and Nick Peterson, the Lead Water Technician, took the time to walk us through the damage and explain their plan to fix it. Throughout the entire process, they clearly communicated every step, ensuring we understood everything. Their daily check-ins were reassuring, and their over-communication, kept us informed and at ease. They even provided invaluable support during the frustrating insurance claim process. We highly recommend PNW Restoration for their professionalism, responsiveness, and excellent customer service. Thank you, Bryan and Nick, for making a stressful situation much more manageable!
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Tom Giamario
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Fast and comprehensive mitigation response. Jakeb is caring and responsive. Kylie and Nick doing the work were professional and friendly while working hard. Restoration has been a little more difficult with scheduling and less than reliable subcontractors.
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Jennifer Humphrey
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A recent small leak in a bathroom pipe has turned into a major restoration project. We were referred to PNW Restoration and I am so glad we were. Jakeb Shelton the project manager contacted us immediately and answered all our questions (we are novices) about what to expect from our insurance company and the project. He is handling contact with the insurance adjuster, saving us a multitude of headaches. Every one of the PNW employees who have worked on the demolition phase of our project (Kylie, Nick, Wade, Brett and all the others whose names I can't recall) have been polite, accommodating and unbelievably hard workers. Every question we have asked, no matter how minor, has been answered immediately and satisfactorily. The project continues into the rebuild phase and I am confident the employees we will work with in the future will be just as great. I cannot recommend PNW Restoration more highly. Awesome, awesome customer service, too!
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Tim Hoth
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Jake was the project manager and helped take care of a sewer line issue I was having. Brett, Kylie, and Noe came and did a tremendous job making sure all of my furniture and hardwood flooring was covered and took care of doing new vapor barrier and insulation and water cleanup under my house with little room to work in. They were flexible on timing and made sure cleanup was done well!
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Jen Jen
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Based on my tenants’ experience with PNW, the company performed quality work and the staff are thoughtful about the tenants’ needs. I am sincerely grateful for this positive feedback.
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Steve Nielsen
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Bryan at PNW has been terrific in our repair of our house. Excellent service and responsive. Recommend very highly.
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Josie Wolf
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Thank you, PNW for being available on short notice next day bases. We really appreciate you coming out to our location.
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Johanna Hastay
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PNW Restoration came to my rescue after a water damage event required the removal and demolition of my entire kitchen down to the subfloor. Jake was my remediation project manager and his team, especially Wade, Brett, and Matthew were amazing! Everyone has been extremely responsive, helpful, tidy, fun, and supportive during a very stressful time, all while helping me with my insurance company. They are a great company and willing to go above and beyond. They’ve provided all the guidance and care that you could ask for and I look forward to working with them to get the kitchen back up and running.
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Lindsay Prange
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Had a great experience with Jake and Bryan from PNW Restoration! They were prompt and professional with scheduling and showed up exactly when they said they would. They got right to work and conducted a thorough inspection of our crawlspace, providing a detailed report of exactly how they could help mitigate our mold concerns. Highly recommended!
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Christine McCulloch
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We really appreciate the work that PNW team did when we had major water damage from our attic, 2 floors and the crawl space. They were all extremely professional, always gave me a call to make sure that someone would be home when they came, and they respected the house and space when they were in it. They also outsourced some stuff and made sure those teams also represented them well. In all, PNW team were genuinely wonderful people and made one of the hardest periods of our life, manageable.
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